Privacy Policy

Factory Bucket Inc. (DBA Customware) is a software company headquartered in North Vancouver, British Columbia, Canada. For privacy questions or requests, contact us at david.uram@factorybucket.com.

Information you provide — when you request a demo, contact us, or submit a form on our website or on third-party platforms (such as LinkedIn Lead Gen Forms), we collect the information you submit, typically your name, work email address, job title, company name, and phone number, along with anything you include in a message.

Information collected automatically — when you visit our website, we and our service providers collect usage data such as IP address, browser type, device information, pages viewed, and referring URLs, using cookies and similar technologies, for site analytics and to measure advertising effectiveness.

Information from third parties — if you interact with our ads or forms on platforms such as LinkedIn, Google, or OpenAI, those platforms may share with us the information you agreed to provide, subject to their own privacy policies.

To respond to your inquiries and schedule product demonstrations; to provide, maintain, and improve our products and services; to send you information about our products where permitted by law (you can opt out at any time); to measure and improve our marketing; and to comply with legal obligations.

We comply with Canada's Anti-Spam Legislation (CASL): commercial electronic messages are sent only with consent and every message includes a working unsubscribe mechanism.

We do not sell your personal information. We share it only with service providers who process data on our behalf (website hosting, CRM, email, analytics, and advertising platforms) under appropriate confidentiality obligations; with professional advisors and authorities where required by law; or with a successor entity in connection with a merger, acquisition, or sale of assets, with notice where required.

We use cookies and similar technologies for analytics and advertising measurement (including tools from Google, LinkedIn, and OpenAI). You can control cookies through your browser settings and opt out of personalized advertising through each platform's ad-preference tools.

We keep personal information only as long as needed for the purposes described above, or as required by law, and then delete or anonymize it.

Subject to applicable law — including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), British Columbia's Personal Information Protection Act, and, for California residents, the CCPA/CPRA — you may request access to, correction of, or deletion of your personal information, and you may withdraw consent to marketing at any time, by emailing david.uram@factorybucket.com. You also have the right to complain to your local privacy regulator, including the Office of the Privacy Commissioner of Canada.

Our service providers may process data in Canada, the United States, or other jurisdictions, and we use providers that maintain appropriate safeguards.

We use reasonable administrative, technical, and physical safeguards to protect personal information.

Our website and services are intended for business users and are not directed at individuals under 16.

We may update this policy from time to time and will post the revised version here with an updated effective date.